Production and Shipping
Processing Time
Because most Calunica clothing is handmade to order, please allow 2 weeks for your order to be printed and sewn.
The time needed to prepare orders for shipping varies. They are made on a first ordered first made basis and may take longer during busy seasons, but usually no more than two weeks.
I really strive to get them to you as soon as possible. Thanks for being so patient! Making them just for you is part of what makes Calunica so eco-friendly. I promise it will be worth the wait.
Ready-to-Ship items are usually shipped in 1-3 days. You will receive an email when your package has been shipped.
If you would like your tracking number, please make a comment on your order.
Shipping Time
Orders are shipped with the United States Postal Service.
Expect about 4 days for domestic US shipping and 14 days for international orders.
So total it will probably take 2-4 weeks for your order to arrive at your door after it's placed.
Domestic orders will have a tracking number available, so you can sign up for updates on USPS.com and know exactly when your package will arrive.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply, and I'm not responsible for delays due to customs.
Payment Options
Secure Payment
We accept all major credit cards and process payment though our shop using PayPal or Square.
Customer Service
I really appreciate your support! If any issues arise with your order, I promise to communicate with you and work to resolve it.
Notifications
After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice.
Please note this email may be located in your SPAM/JUNK folder if you are ordering for the first time.
You will also receive a message when your order has been shipped.
I do accept returns and exchanges.
Please contact me within 14 days of delivery to get return instructions.
Then I would appreciate if you ship items back within 30 days of delivery and let me know when the package is on its way.
In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.
I don't accept cancellations
But please contact me if you have any problems with your order, and I will do my best to resolve the issue.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for
However, please let me know if you have any problems with these items. I may be able to make an exception.
Privacy
Collecting Information
Information is collected when you register on this site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, you may be asked for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Information is also collected about gift recipients so that the gift purchase can be fulfilled, but the information collected for gift recipients is not used for marketing purposes.
Like many websites, this site use "cookies" to enhance your experience and gather information about visitors and visits to the websites. Please refer to the "Cookies" section below for information about cookies and how they are used.
Information Usage
This information is used to personalize your site experience and deliver the type of content and product offerings that you are most interested in. It also allows for better response to your customer service requests, quick processing of your transactions and administration of a contest, promotion, survey or other site feature.
If you have opted-in to receive e-mails, I may send you periodic e-mails. If you would no longer like to receive promotional e-mail from Calunica, please refer to the "Unsubscribe" section below.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL).
Cookies
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Sharing Information
I do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless I provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist me in operating the website, conducting business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Unsubscribe
You can unsubscribe from the email list at any time by clicking on the 'Unsubscribe' button at the bottom of each email or by sending me a message.
Delete or Edit Your Account
To delete all of your online account information from the database, sign into the "My Account" section of the site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links
In an attempt to provide you with increased value, I may include third party links on the site. These linked sites have separate and independent privacy policies. I therefore have no responsibility or liability for the content and activities of these linked sites. However, I do try to protect the integrity of my site and appreciate any feedback about these linked sites, including if a specific link does not work.
Changes to the Policy
If I decide to change this privacy policy, I will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 26, 2019.
Online Only
This online privacy policy applies only to information collected through this website and not to information collected offline.
Your Consent
By using this site, you consent to this privacy policy.
Questions or Comments
I hope this page helped to answer any of your questions. If you still have something on your mind, please contact me.